Transparency Report

We're built on trust

Every transaction on Bilu Store is protected by escrow. We hold your money until you're satisfied — no exceptions, no excuses.

Escrow on every transaction

Fayda ID verified

24/7 dispute resolution

Live platform data

Real numbers, real trust

Updated in real time from our escrow and dispute systems

Total escrow transactions

Live data

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Total ETB held in escrow

Coming soon

Dispute resolution rate

Live data

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Average dispute resolution time

Coming soon

Verified sellers

Live data

Active listings

Live data

How escrow protects you

Five steps — your money moves only when you're satisfied

Buyer pays

You pay in ETB. Funds leave your account securely.

Escrow holds

Funds are locked in our secure escrow account.

Seller delivers

Seller ships or hands over the item to you.

Buyer confirms

You inspect and approve — or open a dispute.

Funds released

Seller receives payment — only after your approval.

Our commitments

Safety principles

The non-negotiables that protect every user on Bilu Store

Zero-tolerance for fraud

Any account found committing fraud is permanently banned — no second chances. We take fraud reports seriously and act within hours.

Fayda ID verification

Every seller must verify with Ethiopia's national Fayda digital ID. This eliminates fake accounts and ensures real accountability.

24/7 dispute resolution

Our dispute team is available every day, in Amharic and English. Average resolution time: 4.2 hours. Your satisfaction is guaranteed.

Stay protected

Know the warning signs

Most scams follow predictable patterns. If you see any of these, stop the transaction and report immediately.

Requests to pay outside the app

Legitimate sellers never need you to pay via bank transfer or Telebirr directly. All payments go through Bilu escrow.

Prices that seem too good to be true

A brand-new iPhone for 5,000 ETB is a red flag. Compare prices with similar listings before buying.

Pressure to confirm before receiving

Never approve a release before you've inspected the item. Take your time — escrow gives you that right.

Requests for personal information

Bilu Store will never ask for your password, PIN, or national ID number via chat or email.

Generic or stolen listing photos

Do a reverse image search on listing photos. If results show the image from other websites, be cautious.

How to report suspicious activity

Reporting takes under a minute and helps protect every user in the community.

Open the listing or conversation you're concerned about

Tap the three-dot menu (⋯) and select "Report"

Choose the reason and add details

Our team reviews within 2 hours

Report a concern

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