Get in touch

We're here to help you

Whether you're a buyer, seller, or journalist — reach us in Amharic or English. We respond quickly.

How to reach us

Choose your channel

Live Chat

Chat with a real person in-app or on this website. Fastest option for urgent issues.

Available now

Email Support

Write to us with detailed questions, evidence for disputes, or account issues. We reply within 6 hours.

support@bilustore.et

Phone Support

Speak with a Bilu Store agent in Amharic or English. Available during business hours.

Mon–Sat · 8am–8pm EAT

Send us a message

We'll get back to you within 6 hours — guaranteed.

Office

Address

Bole Sub-city, Woreda 03
Addis Ababa, Ethiopia

Postal

P.O. Box 1234, Addis Ababa

Support hours

Monday – Friday8am – 9pm

Saturday9am – 8pm

Sunday10am – 6pm

All times East Africa Time (EAT, UTC+3)

For urgent disputes

If your escrow payment is at risk or you suspect active fraud, use our priority dispute channel — available 24/7.